Requesting deletion of your data

Last updated: 30 August 2026

This page explains how to request deletion of data collected by Trued – field ballistics, published by Heimo. It is part of the Trued privacy policy.

How to request deletion

Email contact@heimo.ai with the subject Data deletion request.
Send it from the same email address you used to contact us. If you cannot, describe the report instead — roughly when you sent it, and what it said. Trued has no user accounts, so this is how a request is matched to a report.
You will get a reply confirming the deletion, normally within a few days and at the latest within 30 days of the request.

There is no charge, and you do not need an account or an app installation to ask.

What is deleted, and what is kept

Data	Where it is	Deleted on request	Retention
Crash reports — app version and build number, device platform and OS version, language setting, and the technical stack trace	Sentry, hosted in the European Union	Yes	Automatically deleted 30 days after it is received, whether or not you ask
Feedback sent from inside the app — the text you typed, with the same five tags. Your email address is not attached	Sentry, hosted in the European Union	Yes	Automatically deleted 30 days after it is received, whether or not you ask
Feedback sent by email — if in-app sending fails, Trued offers to hand the report to your own mail app instead. Because you send it yourself, that copy carries your email address, and whatever you add to the draft	Our mailbox at `contact@heimo.ai`, and a forwarded working copy used to triage reports	Yes — every copy	No automatic deletion. Kept until you ask us to delete it
Your rifle profiles, bullet data, environmental inputs and DOPE corrections	Your device only — never uploaded, and never included in a crash report or feedback	Not applicable — we never receive it	Kept on your device until you delete it or uninstall the app
Cards you exported — saved to your photo gallery, or shared to another app, messaging service or cloud drive	Your device's gallery, or wherever you chose to send them. We never receive them	Not applicable — we never receive them	These are not removed by uninstalling Trued. They are outside the app, so delete them where you saved or sent them
Account details, name, email contact list, advertising identifiers, location	Not collected at all	Nothing to delete	None

Trued has no user accounts, so there is nothing to delete beyond the crash reports and feedback above. Uninstalling the app removes what Trued itself stores on your device. It does not remove cards you exported into your photo gallery or sent to another app — those left Trued when you saved or shared them, and only you can delete them.

If you would rather not send anything at all

Switching off Settings → Send crash reports and feedback stops Trued collecting anything new. One narrow exception: a report captured before you switched it off, but not yet delivered because the device was offline, can still be sent the next time the app starts.

Turning on Mission Mode stops all reporting regardless of that setting — automatic crash reports included, and any already-captured report still waiting to be sent, because it prevents the reporting library from starting at all.

Contact

Heimo — contact@heimo.ai

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